Digital Transformation & e-Government Strategy

Course Overview

Designed for digital leaders in the public sector, this course offers a roadmap for planning, implementing, and scaling digital government strategies. Delegates will explore World Bank GovTech Principles, OECD Digital Government Framework, and leading UK practices in citizen-centred public service platforms.

Key Course Objectives

✅ Develop a national or institutional e-Government strategy
✅ Manage interoperability, cybersecurity, and digital identity
✅ Integrate citizen feedback into digital services
✅ Use digital tools to improve service delivery and transparency
✅ Align digital strategies with institutional reform

Who Should Attend

• CIOs, digital directors and public service innovation leaders
• Government ICT agencies and strategy teams
• National and local government reform leaders
• Donor programme teams working on digital transformation

Detailed Course Content (2 Weeks)

Week 1: Strategy & Infrastructure
Day 1: Global Digital Government Trends & Standards
Day 2: National Strategy Development – From Vision to Execution
Day 3: Digital Architecture, Interoperability & Cloud Governance
Day 4: Cybersecurity & Privacy in Public Platforms
Day 5: Data-Driven Services & Performance Tracking

Week 2: Implementation & Citizen Impact
Day 6: Service Design Thinking & User Engagement
Day 7: Smart Government & Emerging Technologies
Day 8: UK Site Visit – Government Digital Service or Smart Council
Day 9: Institutional Capacity Building & Leadership
Day 10: Roadmap Development & Policy Simulation