Data Governance, AI & Digital Public Service Delivery

Course Overview

This course introduces government leaders to the principles of data governance, artificial intelligence, and the use of emerging technologies in public service design. Delegates will explore ethical, legal, and technical frameworks aligned with OECD AI Principles, UNDP Digital Standards, and GovAI models.

Key Course Objectives

✅ Understand ethical and responsible use of AI in public services
✅ Build data governance systems and regulatory frameworks
✅ Apply automation and AI to improve service delivery
✅ Strengthen digital inclusion and citizen engagement
✅ Balance innovation with risk, ethics, and accountability

Who Should Attend

• National ICT and digital transformation teams
• Innovation leads and AI strategy units
• Public sector lawyers, regulators, and digital rights officers
• Ministries exploring automation, AI, or GovTech platforms

Detailed Course Content (2 Weeks)

Week 1: Data & AI Governance Foundations
Day 1: Data Governance and Public Sector Ethics
Day 2: AI for Government – Use Cases and Cautions
Day 3: Regulatory and Legal Frameworks for AI
Day 4: Bias, Privacy & Transparency Standards
Day 5: Public Trust and Digital Citizenship

Week 2: Practical Use & Risk Mitigation
Day 6: AI-Driven Service Delivery and Decision-Support Tools
Day 7: AI Procurement, Vendor Oversight & Ethics
Day 8: UK Site Visit – AI Strategy or GovTech Project
Day 9: Risk Management & Future-Readiness
Day 10: Strategic Planning Workshop